Today we're providing an illustration, featuring Costco, that showcases the reasons that multi-location businesses need to keep their local store communities updated about store hours and operational policies across all channels at all times. Letting customers know whether you are open, what your hours of operations are, and whether there are any special operational accommodations or policies that they need to know about.
Let’s recap what many brands have had to think through during COVID-19. While these examples are referenced specifically around “Search” (according to this article in Search Engine Watch), they have broader implications for marketing in general:
I’ll give you the answer right here: because most parents are not certified teachers! As you well know, kids everywhere are home from school due to widespread school district closings for what is projected to be weeks. That puts parents everywhere in the, momentarily fun, but uncomfortable position of having to be parents, teachers, gym coaches. Insert here all of the standard parent comments about new math vs. old math and you’ve found the primary root of the problem.
I went to Whole Foods to grab some fresh fruit for the kids yesterday morning. I arrived at 8:15 am in the hopes of beating any shelf clearing behaviors and, let's be honest, to avoid other people. When I arrived, the store manager was posted in the doorway informing everyone, in a friendly manner, that we had to wait until 9 am because until then shopping was reserved for people 60 years of age or older. I didn't see a single soul argue with this new policy for the simple fact that it seemed like the right thing to do.
If you’re following our location-based business videos, you know that we help large-scale, chain businesses better serve their local communities to drive store-level performance and lifetime value.
Today we're exploring how a multi-location brand like CVS Pharmacy can be THE LOCAL PHARMACY by delivering store-level empathy and content at national scale.
In the past, all shops and service providers were local whizzes. They had a presence in their small town, were experts in their specialty, and knew their customers.